Service Recovery Readiness in Australian Hospitality and Leisure Operations: A Conceptual Framework and Findings from an Exploratory Study

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Autoria(s): Suh, J.; Barker, S.; Pegg, S. A.; Kandampully, J.

Contribuinte(s)	S. Pyo T. R. Hinkin
Data(s)	01/01/2005
Identificador	http://espace.library.uq.edu.au/view/UQ:77462
Publicador	Haworth Hospitality Press
Palavras-Chave	#C1 #350600 Services #710601 Recreational services
Tipo	Journal Article