Determining customer satisfaction and commitment through self-service technology and personal service usage

---

Autoria(s): Beatson, A. T.; Coote, L. V.; Rudd, J. M.

Contribuinte(s)	S. Hart
Data(s)	01/01/2006
Identificador	http://espace.library.uq.edu.au/view/UQ:76776
Idioma(s)	eng
Publicador	Westburn Publishers Limited
Palavras-Chave	#C1 #350204 Marketing and Market Research #720401 Marketing
Tipo	Journal Article