A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing


Autoria(s): Huber, Thomas; Fischer, Thomas A.; Dibbern, Jens; Hirschheim, Rudy
Data(s)

2013

Resumo

This paper develops a process model of how and why complementarity and substitution form over time between contractual and relational governance in the context of information systems outsourcing. Our analysis identifies four distinct process patterns that explain this formation as the outcome of interaction processes between key elements of both contractual and relational governance. These patterns unveil the dynamic nature of complementarity and substitution. In particular, we show that the relationship between contractual and relational governance oscillates between complementarity and substitution. Those oscillations are triggered mainly by three types of contextual events (goal fuzziness, goal conflict, and goal misalignment). Surprisingly, substitution of informal control did not occur as an immediate reaction to external events but emerged as a consequence of preceding complementarity. Thus, our study challenges the prevailing view of an either/or dichotomy of complementarity and substitution by showing that they are causally connected over time.

Formato

application/pdf

Identificador

http://boris.unibe.ch/44307/1/94649920.pdf

Huber, Thomas; Fischer, Thomas A.; Dibbern, Jens; Hirschheim, Rudy (2013). A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing. Journal of Management Information Systems, 30(3), pp. 81-114. M. E. Sharpe

doi:10.7892/boris.44307

Idioma(s)

eng

Publicador

M. E. Sharpe

Relação

http://boris.unibe.ch/44307/

Direitos

info:eu-repo/semantics/restrictedAccess

Fonte

Huber, Thomas; Fischer, Thomas A.; Dibbern, Jens; Hirschheim, Rudy (2013). A Process Model of Complementarity and Substitution of Contractual and Relational Governance in IS Outsourcing. Journal of Management Information Systems, 30(3), pp. 81-114. M. E. Sharpe

Palavras-Chave #000 Computer science, knowledge & systems #650 Management & public relations #330 Economics
Tipo

info:eu-repo/semantics/article

info:eu-repo/semantics/publishedVersion

PeerReviewed