Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels
| Contribuinte(s) |
Aaron, Marcus |
|---|---|
| Data(s) |
2013
|
| Resumo |
Temporal data are a core element of a reservation. In this paper we formulate 10 requirements and 14 sub-requirements for handling temporal data in online hotel reservation systems (OHRS) from a usability viewpoint. We test the fulfillment of these requirements for city and resort hotels in Austria and Switzerland. Some of the requirements are widely met; however, many requirements are fulfilled only by a surprisingly small number of hotels. In particular, numerous systems offer options for selecting data which lead to error messages in the next step. A few screenshots illustrate flaws of the systems. We also draw conclusions on the state of applying software engineering principles in the development of Web pages. |
| Formato |
application/pdf |
| Identificador |
http://boris.unibe.ch/39389/1/__ubnetapp02.unibe.ch_profile%24_scherrer_Desktop_4892d543.pdf Knolmayer, Gerhard; Sini, Viola; Chelnokova, Polina (2013). Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels. In: Aaron, Marcus (ed.) Second International Conference on Design, User Experience and Usability. Lecture Notes in Computer Science: Vol. 8015 (pp. 221-230). Berlin: Springer 10.1007/978-3-642-39253-5_24 <http://dx.doi.org/10.1007/978-3-642-39253-5_24> doi:10.7892/boris.39389 info:doi:10.1007/978-3-642-39253-5_24 urn:issn:0302-9743 urn:isbn:978-3-642-39252-8 |
| Idioma(s) |
eng |
| Publicador |
Springer |
| Relação |
http://boris.unibe.ch/39389/ |
| Direitos |
info:eu-repo/semantics/restrictedAccess |
| Fonte |
Knolmayer, Gerhard; Sini, Viola; Chelnokova, Polina (2013). Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels. In: Aaron, Marcus (ed.) Second International Conference on Design, User Experience and Usability. Lecture Notes in Computer Science: Vol. 8015 (pp. 221-230). Berlin: Springer 10.1007/978-3-642-39253-5_24 <http://dx.doi.org/10.1007/978-3-642-39253-5_24> |
| Palavras-Chave | #650 Management & public relations |
| Tipo |
info:eu-repo/semantics/conferenceObject info:eu-repo/semantics/publishedVersion PeerReviewed |
