Accessibility and demand at an Emergency Care Unit: the user's perspective


Autoria(s): Gomide, Mariana Figueiredo Souza; Pinto, Ione Carvalho; Figueiredo, Luana Alves de
Contribuinte(s)

UNIVERSIDADE DE SÃO PAULO

Data(s)

04/11/2013

04/11/2013

2012

Resumo

AIM: To analyze the search for Emergency Care (EC) in the Western Health District of Ribeirão Preto (São Paulo), in order to identify the reasons why users turn to these services in situations that are not characterized as urgencies and emergencies. METHODS: A qualitative and descriptive study was undertaken. A guiding script was applied to 23 EC users, addressing questions related to health service accessibility and welcoming, problem solving, reason to visit the EC and care comprehensiveness. RESULTS: The subjects reported that, at the Primary Health Care services, receiving care and scheduling consultations took a long time and that the opening hours of these services coincide with their work hours. At the EC service, access to technologies and medicines was easier. CONCLUSION: Primary health care services have been unable to turn into the entry door to the health system, being replaced by emergency services, putting a significant strain on these services' capacity.

Identificador

Acta paul. enferm.,v.25,n.spe2,p.19-25,2012

0103-2100

http://www.producao.usp.br/handle/BDPI/39181

10.1590/S0103-21002012000900004

http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-21002012000900004&lng=en&nrm=iso&tlng=en

http://www.scielo.br/scielo.php?script=sci_abstract&pid=S0103-21002012000900004&lng=en&nrm=iso&tlng=en

http://www.scielo.br/scielo.php?script=sci_pdf&pid=S0103-21002012000900004&lng=en&nrm=iso&tlng=en

Idioma(s)

eng

Publicador

Escola Paulista de Enfermagem, Universidade Federal de São Paulo

Relação

Acta Paulista de Enfermagem

Direitos

openAccess

Palavras-Chave #Primary health care #Health services accessibility #Emergency medical services #Atenção primária à saúde #Acesso aos serviços de saúde #Serviços médicos de emergência #Atención primaria de salud #Accesibilidad a los servicios de salud #Servicios médicos de urgencia
Tipo

article

original article