Organization Performance Evaluation Using System Thinking: A Study in Brazilian Chemical Organizations Models


Autoria(s): Cezarino, Luciana Oranges; Hearnoux Junior, Flavio; Correa, Hamilton Luiz
Contribuinte(s)

UNIVERSIDADE DE SÃO PAULO

Data(s)

07/11/2013

07/11/2013

2012

Resumo

System thinking allows companies to use subjective constructs indicators like recursiveness, cause-effect relationships and autonomy to performance evaluation. Thus, the question that motivates this paper is: Are Brazilian companies searching new performance measurement and evaluation models based on system thinking? The study investigates models looking for system thinking roots in their framework. It was both exploratory and descriptive based on a multiple four case studies strategy in chemical sector. The findings showed organizational models have some characteristics that can be related to system thinking as system control and communication. Complexity and autonomy are deficiently formalized by the companies. All data suggest, inside its context, that system thinking seems to be adequate to organizational performance evaluation but remains distant from the management proceedings.

Identificador

SYSTEMIC PRACTICE AND ACTION RESEARCH, NEW YORK, v. 25, n. 1, supl. 1, Part 1, pp. 81-92, FEB, 2012

1094-429X

http://www.producao.usp.br/handle/BDPI/42901

10.1007/s11213-011-9198-4

http://dx.doi.org/10.1007/s11213-011-9198-4

Idioma(s)

eng

Publicador

SPRINGER/PLENUM PUBLISHERS

NEW YORK

Relação

SYSTEMIC PRACTICE AND ACTION RESEARCH

Direitos

restrictedAccess

Copyright SPRINGER/PLENUM PUBLISHERS

Palavras-Chave #PERFORMANCE EVALUATION #SYSTEM THINKING #CHEMICAL SECTOR #ORGANIZATION PERFORMANCE #BUSINESS PERFORMANCE #MANAGEMENT
Tipo

article

original article

publishedVersion