Performance measurement and indicators for water supply management: review and international cases

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Processo FAPESP: 2013/07287-3

This article presents a literature review on performance measurement and indicators, addressing the general aspects of this area of knowledge and contextualizing it for the water supply sector, including international applied cases. Performance measurement systems and indicators allows managers to quantify the efficiency of resources/inputs use and the effectiveness of the services provided, and must be developed according to systems'characteristics, based on performance goals in a collaborative process involving stakeholders and technical actors. Many factors (such as data availability and amount of resources needed for deployment) are required for the effectiveness of PMSs in water supply systems. The sustainability and environmental performance measurement is a trend in this area of knowledge, with the development of specific methodologies in addition to the traditional performance measurement. (C) 2014 Elsevier Ltd. All rights reserved.