The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
| Data(s) |
01/11/2015
|
|---|---|
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
Elsevier |
| Relação |
http://dro.deakin.edu.au/eserv/DU:30075332/casidy-effectsof-2015.pdf http://dro.deakin.edu.au/eserv/DU:30075332/casidy-effectsof-post-2015.pdf http://www.dx.doi.org/10.1016/j.jretconser.2015.07.012 http://www.sciencedirect.com/science/article/pii/S096969891530014X |
| Direitos |
2015, Elsevier |
| Tipo |
Journal Article |
