Practically and productively analysing Course Experience Questionnaire student comment data

Australia national survey of graduates from 1993 onward. In addition to quantitative items, the CEQ also includes an invitation to respondents to write open-ended comments on the best aspects (BA) of their university course experience and those most needing improvement (NI). These responses provide a rich source additional information that can help in understanding what students had in mind when agreeing or disagreeing with the CEQ response items. Based on more than 160,000 comments from students graduating from 14 Australian universities over the period 2001-2004, Scott (2006) developed a five domain model (Outcomes, Staff, Course design, Assessment and Support) for the classification of CEQ comments, as well as a software package (CEQuery) to automate the analysis of CEQ BA and NI comment data. While computer automated comment analysis is convenient, there are a number of known limitations to this approach, and where the number of student comments is not large, manual coding/classification is a viable, and arguably superior, approach.