Relationship quality in service encounters : the effects on satisfaction

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Autoria(s): Chadee, Doren; Mattsson, Jan

Contribuinte(s)	Grant, K. Walker, Ian
Data(s)	01/01/1995
Identificador	http://hdl.handle.net/10536/DRO/DU:30054271
Idioma(s)	eng
Publicador	Monash University
Tipo	Conference Paper