Is guarantee compensation enough? The important role of fix and employee effort in restoring justice
| Data(s) |
01/06/2013
|
|---|---|
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
Elsevier |
| Relação |
http://dro.deakin.edu.au/eserv/DU:30051850/mcquilken-isguarantee-2013.pdf http://dro.deakin.edu.au/eserv/DU:30051850/mcquilken-isguarantee-evid-2013.pdf http://dx.doi.org/10.1016/j.ijhm.2013.01.005 |
| Palavras-Chave | #service recovery #unconditional service guarantee #service failure severity #fix #perceived employee effort and hotels |
| Tipo |
Journal Article |
