The impact of switching costs on the decision to retain or replace IT outsourcing vendors
Contribuinte(s) |
Lamp, John |
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Data(s) |
01/01/2012
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Resumo |
While the IT outsourcing market is growing, outsourcing vendors are being replaced more frequently by firms. Since replacing vendors can affect the stability and quality of the IT services a firm receives, it is important to understand the drivers behind the decision to replace/retain vendors. This paper examines the impact of switching costs on this decision. We classify the various examples of switching costs into three categories (relational, financial and procedural) and develop a model to explain their role in the decision to replace or retain a vendor. The model also includes possible moderators of the relationship between switching costs and the vendor replacement decision. This model will be evaluated through a series of case studies of firms who have made this decision, and the refined model will be tested with a survey of IT outsourcing managers.<br /> |
Identificador | |
Idioma(s) |
eng |
Publicador |
ACIS |
Relação |
http://dro.deakin.edu.au/eserv/DU:30049109/vandeventer-impactofswitching-2012.pdf |
Direitos |
2012, The Authors/ACIS |
Palavras-Chave | #switching costs #switching decision #outsourcing #backsourcing #vendor |
Tipo |
Conference Paper |