Consumer complaints and recovery through guaranteeing self-service technology
| Data(s) |
01/01/2012
|
|---|---|
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
John Wiley & Sons Ltd. |
| Relação |
http://dro.deakin.edu.au/eserv/DU:30043941/robertson-consumercomplaints-2012.pdf http://dro.deakin.edu.au/eserv/DU:30043941/robertson-consumercomplaints-evid-2012.pdf http://dx.doi.org/10.1002/cb.366 |
| Direitos |
2011, John Wiley & Sons, Ltd. |
| Palavras-Chave | #Consumer complaints #Self-service technology #Service recovery #Service guarantees |
| Tipo |
Journal Article |
