Key challenges for delivering web-based IT support services : the provider perspective


Autoria(s): Cooper, Vanessa; Lichtenstein, Sharman; Smith, Ross
Contribuinte(s)

Scupola, Ada

Data(s)

01/01/2011

Identificador

http://hdl.handle.net/10536/DRO/DU:30036181

Idioma(s)

eng

Publicador

Information Science Reference

Relação

http://dro.deakin.edu.au/eserv/DU:30036181/cooper-keychallengesfor-2011.pdf

http://dro.deakin.edu.au/eserv/DU:30036181/cooper-keychallengesfor-evidence-2011.pdf

Direitos

2011, IGI Global

Tipo

Book Chapter