Optimising e-mail communication : the impact of seminar-and computer-based training
Data(s) |
01/01/2011
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Resumo |
Employees continue to report multifarious e-mail concerns ('e-mail defects') including ambiguous unclear messages, e-mail overload, security and privacy issues, and e-mail interruptions. These defects have an effect on employee efficiency and effectiveness. This paper explores the importance of identifying e-mail defects and the effectiveness of training employees in efficient use of e-mail at four UK organisations, using Seminar-Based Training (SBT) and Computer-Based Training (CBT) delivery modes. The findings suggest that SBT has a diminishing impact over a very short period of time, but a combined approach of SBT and CBT is more effective and provides better results.<br /> |
Identificador | |
Idioma(s) |
eng |
Publicador |
Inderscience |
Relação |
http://dro.deakin.edu.au/eserv/DU:30036180/lichtenstein-optimisingemail-2011.pdf http://dro.deakin.edu.au/eserv/DU:30036180/lichtenstein-optimisingemail-evidence-2011.pdf |
Direitos |
2011, Inderscience Enterprises Ltd. |
Palavras-Chave | #e-mail communications #SBT #seminar-based training #CBT #computer-based training #workplace communication #email costs #emails #employee effectiveness #employee efficiency #email defects #United Kingdom |
Tipo |
Journal Article |