The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
| Data(s) |
01/12/2011
|
|---|---|
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
Pergamon |
| Relação |
http://dro.deakin.edu.au/eserv/DU:30035819/mcquilken-theinfluence-2011.pdf http://dro.deakin.edu.au/eserv/DU:30035819/mcquilken-theinfluence-evidence-2011.pdf http://dx.doi.org/10.1016/j.ijhm.2011.02.003 |
| Direitos |
2011 Elsevier Ltd. All rights reserved |
| Tipo |
Journal Article |
