Revisiting the typology of complaining behaviour: the context of self-service technologies
| Contribuinte(s) |
[Unknown] |
|---|---|
| Data(s) |
01/01/2007
|
| Identificador | |
| Idioma(s) |
eng |
| Publicador |
European Marketing Academy |
| Relação |
http://dro.deakin.edu.au/eserv/DU:30008010/robertson-revisitingthetypology-2007.pdf http://dro.deakin.edu.au/eserv/DU:30008010/robertson-revisitingthetypology-evidence-2007.pdf |
| Direitos |
2007, The Authors |
| Palavras-Chave | #consumer complaining behaviour; self-service technologies; measurement; typology |
| Tipo |
Conference Paper |
