Losing innocence : finding the line between emotional bonds and boundaries in protective service work
Contribuinte(s) |
Piller, Frank T. |
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Data(s) |
01/01/2005
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Resumo |
This paper builds on existing literature on the notion of emotional labour by investigating work in a child protective service environment. Notable characteristics of formal organisations, such as child protective services, are that they operate within a legal framework and that workers' professional duties have great influence on clients. This paper examines the intricacies of the worker-client relationship and the emotional dynamics of the service interactions by interviewing a group of workers in a public hospital in Victoria, Australia. This research extricates the complexities in the client-worker relationship by examining a range of work characteristics including their roles as professional caregivers, the emotional bonds and boundaries in the workers-client relationship, the intensity and magnitude of felt and displayed emotions, as well as the self-management of emotions and clients' emotions. This study adds to existing knowledge on the emotional expressions, experiences and regulation of emotions of the professional work lives in a child protective service work environment.<br />This paper is divided into the following sections. The first section details protective service work within the larger framework of human service work, and how the worker-client interface is different from other front-line service work. This is followed the need to examine the emotional dynamics of work in a child protective service organisation. Next, a study of these emotional dynamics in a child protective service organisation is reported. The paper concludes with a consideration of the wider implications for the sociology of protective service work, and how affective issues differ other service work roles.<br /> |
Identificador | |
Idioma(s) |
eng |
Publicador |
München |
Relação |
http://dro.deakin.edu.au/eserv/DU:30005802/hartel-losinginnocencefindingtheline-2005.pdf |
Direitos |
2005, München |
Palavras-Chave | #protective service work #emotional work #emotional management #service relationship #professional care-giving |
Tipo |
Conference Paper |