The relationship between individual dimensions of service quality and service loyalty within the Australian banking industry: an empirical investigation of retirees and university students

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Autoria(s): McQuilken, Lisa; Pont, Marcin

Data(s)	01/01/2003
Identificador	http://hdl.handle.net/10536/DRO/DU:30002117
Idioma(s)	eng
Publicador	Delaware State University
Relação	http://dro.deakin.edu.au/eserv/DU:30002117/n20030615.pdf
Tipo	Journal Article