A design of benchmarking method for assessing performance of e-Government systems
Data(s) |
2008
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Resumo |
This paper is an initial work towards developing an e-Government benchmarking model that is user-centric. To achieve the goal then, public service delivery is discussed first including the transition to online public service delivery and the need for providing public services using electronic media. Two major e-Government benchmarking methods are critically discussed and the need to develop a standardized benchmarking model that is user-centric is presented. To properly articulate user requirements in service provision, an organizational semiotic method is suggested. |
Formato |
text |
Identificador |
http://centaur.reading.ac.uk/1094/1/Cleopa_Mushi_SSE_Conference_Paper.doc Mushi, C. J. (2008) A design of benchmarking method for assessing performance of e-Government systems. In: SSE Systems Engineering Conference 2008, 25-26 Sep 2008, The University of Reading. (Unpublished) |
Idioma(s) |
en |
Relação |
http://centaur.reading.ac.uk/1094/ |
Palavras-Chave | #004 Data processing & computer science #005 Computer programming, programs & data |
Tipo |
Conference or Workshop Item NonPeerReviewed |
Direitos |