Empowerment as a dimension of service recovery - an organizational perspective : experiences from the travel industry

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Autoria(s): Toivonen, Saara

Data(s)	25/09/2015 25/09/2015 2007
Identificador	1470785 http://www.doria.fi/handle/10024/115636 URN:NBN:fi-fe2015091812049
Idioma(s)	en