Design of a balanced scorecard-type management system for a back-office department in a bank


Autoria(s): Pais, João Pedro Rocha
Contribuinte(s)

Cruz, Inês

Data(s)

19/03/2014

19/03/2014

01/01/2014

Resumo

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics

In contrast to most studies of BSC in the Banking Industry, which focus on the BSC at a branch and corporate level, the present Work Project (WP) designed a BSC-type management system for a back-office department of a Bank that handled areas such as project management, quality, internal control and procurement. Objectives under the MBO system and connected to incentives in place were misaligned with the Bank’s prime goal of reducing the cost-to-income ratio, a problem which this WP sought to solve. Also, the present WP proposes a hybrid approach to BSC design.

Identificador

http://hdl.handle.net/10362/11710

Idioma(s)

eng

Publicador

NSBE - UNL

Direitos

openAccess

Palavras-Chave #Balanced scorecard #Bank #Back-office department #Case study
Tipo

masterThesis