Outcomes of communication competence: A study on a Portuguese restaurant chain

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

This research studies the mediating role of satisfaction with both organizational integration and supervisor communication on the relationship between communication competence and both trust in the supervisor and job satisfaction, using a sample collected from 237 employees of 21 restaurants from a Portuguese restaurant chain. As expected, satisfaction with organizational integration partially mediated the relationship between communication competence and both trust and job satisfaction. However, satisfaction with supervisor communication did not mediate those relationships. These results can be explained by the supervisors’ role of representatives of the organization, showing that communication competence is a key link that should be trained.