Service Recovery

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Autoria(s): McColl-Kennedy, J. R.

Contribuinte(s)	J. R. McColl-Kennedy
Data(s)	01/01/2003
Identificador	http://espace.library.uq.edu.au/view/UQ:69334
Publicador	John Wiley & Sons
Palavras-Chave	#350100 Accounting, Auditing and Accountability #720401 Marketing #B1
Tipo	Book Chapter