Service guarantee: An organization's blueprint for assisting the delivery of superior service

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Autoria(s): Kandampully, J. A.

Contribuinte(s)	J. Kandampully C. Mok B. Sparks
Data(s)	01/01/2001
Identificador	http://espace.library.uq.edu.au/view/UQ:68551
Idioma(s)	eng
Publicador	The Haworth Hospitality Press
Palavras-Chave	#350601 Hospitality Management #710602 Hospitality services #B1
Tipo	Book Chapter