Towards a Re-conceptualisation of Service Failure and Service Recovery: A Consumer-Business Perspective

Autoria(s): McCole, Patrick
Data(s)

2003
Identificador

http://pure.qub.ac.uk/portal/en/publications/towards-a-reconceptualisation-of-service-failure-and-service-recovery-a-consumerbusiness-perspective(628ab6de-c6eb-4670-9404-c846ca822bdd).html
Idioma(s)

eng
Direitos

info:eu-repo/semantics/restrictedAccess
Fonte

McCole , P 2003 , ' Towards a Re-conceptualisation of Service Failure and Service Recovery: A Consumer-Business Perspective ' Irish Journal of Management , vol 24 , no. 2 , pp. 11-19 .
Tipo

article
Acesso ao item digital