Dealing with Complaints in Services

Autoria(s): McCole, Patrick
Data(s)

2004
Identificador

http://pure.qub.ac.uk/portal/en/publications/dealing-with-complaints-in-services(f90f0748-4ca0-49f4-a8cc-160026571094).html
Idioma(s)

eng
Direitos

info:eu-repo/semantics/restrictedAccess
Fonte

McCole , P 2004 , ' Dealing with Complaints in Services ' International Journal of Contemporary Hospitality Management , vol 16 , no. 6 , pp. 345-354 .
Tipo

article
Acesso ao item digital