The role of operations management in public sector policy and practice alignment: a local government analysis


Autoria(s): Hazlett, Shirley-Ann; McAdam, Rodney; Walker, Tim
Data(s)

01/11/2013

Resumo

In responding to the demand for change and improvement, local government has applied a plethora of operations management-based methods, tools and techniques. This article explores how these methods, specifically in the form of performance management models, are used to improve alignment between central government policy and local government practice, an area which has thus far been neglected in the literature. Using multiple case studies from Environmental Waste Management Services, this research reports that models derived in the private sector are often directly ‘implanted’ into the public sector. This has challenged the efficacy of all performance management models. However, those organisations which used models most effectively did so by embedding (contextualisation) and extending (reconceptualisation) them beyond their original scope. Moreover, success with these models created a cumulative effect whereby other operations management approaches were probed, adapted and used. <br/> <br/>

Identificador

http://pure.qub.ac.uk/portal/en/publications/the-role-of-operations-management-in-public-sector-policy-and-practice-alignment-a-local-government-analysis(245fb91c-06ad-41d4-af2b-45f6b51adf3b).html

http://dx.doi.org/10.1080/09537287.2012.666915

Idioma(s)

eng

Direitos

info:eu-repo/semantics/restrictedAccess

Fonte

Hazlett , S-A , McAdam , R & Walker , T 2013 , ' The role of operations management in public sector policy and practice alignment: a local government analysis ' Production Planning & Control: The Management of Operations , vol 24 , no. 10-11 , pp. 988-1001 . DOI: 10.1080/09537287.2012.666915

Palavras-Chave #operations management #performance management models #alignment #service level #local government #/dk/atira/pure/subjectarea/asjc/2200/2209 #Industrial and Manufacturing Engineering #/dk/atira/pure/subjectarea/asjc/1700/1706 #Computer Science Applications #/dk/atira/pure/subjectarea/asjc/1400/1408 #Strategy and Management #/dk/atira/pure/subjectarea/asjc/1800/1803 #Management Science and Operations Research
Tipo

article