The role of emotional reactivity in the development of employee withdrawal behaviours in call centres

Autoria(s): Wilson, Joanne; Chmiel, N.
Data(s)

01/04/2004
Identificador

http://pure.qub.ac.uk/portal/en/publications/the-role-of-emotional-reactivity-in-the-development-of-employee-withdrawal-behaviours-in-call-centres(7d0575f4-a770-404e-8c20-b4f97c3be4a7).html
Idioma(s)

eng
Direitos

info:eu-repo/semantics/restrictedAccess
Fonte

Wilson , J & Chmiel , N 2004 , ' The role of emotional reactivity in the development of employee withdrawal behaviours in call centres ' Paper presented at Northern Ireland Branch of the British Psychological Society's Annual Conference , Portrush , United Kingdom , 01/04/2004 - 01/04/2004 , .
Tipo

conferenceObject
Acesso ao item digital