Emotional labour and turnover intentions in call centres

Autoria(s): Wilson, Joanne; Chmiel, N.
Data(s)

01/05/2005
Identificador

http://pure.qub.ac.uk/portal/en/publications/emotional-labour-and-turnover-intentions-in-call-centres(64e07bcc-7fab-40f5-96ad-7f20cf133e29).html
Idioma(s)

eng
Direitos

info:eu-repo/semantics/restrictedAccess
Fonte

Wilson , J & Chmiel , N 2005 , ' Emotional labour and turnover intentions in call centres ' Paper presented at Northern Ireland Branch of the British Psychological Society's Annual Conference , Portrush , United Kingdom , 01/05/2005 - 01/05/2005 , .
Tipo

conferenceObject
Acesso ao item digital