Controlling routine front line service workers: an Australian retail supermarket case
Data(s) |
2015
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Resumo |
Food retail is known for its use of flexible labour and for the centralisation of functions at head office, resulting in a reduction of managerial autonomy at store level. This article employs a typology of controls developed from labour process scholarship to explore how retail managers negotiate the control of their predominantly part-time workforce. Using an Australian supermarket chain as a case, and mixed methods, the article demonstrates that supermarkets use a multiplicity of forms of control across their workforce. For front line service workers, the article identifies a new configuration of controls which intersects with employment status and acts differentially for checkout operators on different employment contracts. |
Formato |
application/pdf |
Identificador | |
Publicador |
Sage Publications Ltd. |
Relação |
http://eprints.qut.edu.au/89052/1/89052.pdf DOI:10.1177/0950017015601778 Price, Robin A. (2015) Controlling routine front line service workers: an Australian retail supermarket case. Work, Employment and Society. (In Press) |
Fonte |
QUT Business School; School of Management |
Palavras-Chave | #150305 Human Resources Management #150306 Industrial Relations #Checkouts #Flexible Labour #Labour Process #Part-time Work #Retail Supermarkets |
Tipo |
Journal Article |