Integration of Opinion Mining into customer analysis model


Autoria(s): Yaakub, Mohd Ridzwan
Data(s)

2015

Resumo

This research proposes a multi-dimensional model for Opinion Mining, which integrates customers' characteristics and their opinions about products (or services). Customer opinions are valuable for companies to deliver right products or services to their customers. This research presents a comprehensive framework to evaluate opinions' orientation based on products' hierarchy attributes. It also provides an alternative way to obtain opinion summaries for different groups of customers and different categories of produces.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/85084/

Publicador

Queensland University of Technology

Relação

http://eprints.qut.edu.au/85084/1/Mohd%20Ridzwan_Yaakub_Thesis.pdf

Yaakub, Mohd Ridzwan (2015) Integration of Opinion Mining into customer analysis model. PhD thesis, Queensland University of Technology.

Fonte

School of Electrical Engineering & Computer Science; Science & Engineering Faculty

Palavras-Chave #Opinion Mining #Sentiment Analysis #Feature Ontology #OLAP #Data Cube #Unstructured Data
Tipo

Thesis