Opportunities and challenges in engaging citizens in the co-production of infrastructure-based public services in Australia


Autoria(s): Wiewiora, Anna; Keast, Robyn L.; Brown, Kerry A.
Data(s)

2016

Resumo

Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government–citizen relations, and determine ways of understanding optimal service outcomes.

Identificador

http://eprints.qut.edu.au/80232/

Publicador

Taylor & Francis

Relação

DOI:10.1080/14719037.2014.999820

Wiewiora, Anna, Keast, Robyn L., & Brown, Kerry A. (2016) Opportunities and challenges in engaging citizens in the co-production of infrastructure-based public services in Australia. Public Management Review, 18(4), pp. 483-507.

Fonte

QUT Business School; School of Management

Palavras-Chave #150399 Business and Management not elsewhere classified #160509 Public Administration #Co-production, public infrastructure #Public Infrastructure #New Public Goverance #Service Delivery #Stakeholders
Tipo

Journal Article