Contextualising co-creation of value in electronic personal health records


Autoria(s): Andrews, Lynda; Sahama, Tony R.; Gajanayake, Randike
Data(s)

2014

Resumo

This conceptual paper is a preliminary part of an ongoing study into take-up of electronic personal health records (ePHRs). The purpose of this work is to contextually ‘operationalise' Grönroos’ (2012) model of value co-creation in service for ePHRs. Using findings in the extant literature we enhance theoretical and practical understanding of the potential for co-creation of value with ePHRs for relevant stakeholders. The research design focused on the selection and evaluation of relevant literature to include in the discussion. The objective was to demonstrate which articles can be used to 'contextualise' the concepts in relation to relevant healthcare providers and patient engagement in the co-creation of value from having shared ePHRs. Starting at the service concept, that is, what the service provider wants to achieve and for whom, there is little doubt that there are recognised benefits that co-create value for both healthcare providers and healthcare consumers (i.e. patients) through shared ePHRs. We further highlight both alignments and misalignments in the resources and activities concepts between stakeholder groups. Examples include the types of functionalities as well as the interactive and peer communication needs perceived as useful for healthcare providers compared to healthcare consumers. The paper has implications for theory and practice and is an original and innovative approach to studying the co-creation of value in eHealth delivery.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/78252/

Publicador

IEEE Communication Society

Relação

http://eprints.qut.edu.au/78252/5/78252.pdf

Andrews, Lynda, Sahama, Tony R., & Gajanayake, Randike (2014) Contextualising co-creation of value in electronic personal health records. In 16th International Conference on E-health, IEEE Communication Society, Natal, Brazil.

Direitos

Copyright 2014 IEEE

Fonte

QUT Business School; School of Electrical Engineering & Computer Science; Science & Engineering Faculty; School of Advertising, Marketing & Public Relations

Palavras-Chave #150500 MARKETING #eHealth #ePHRs #Value Co-creation #e-service #Healthcare Providers #Healthcare Consumers #Peer Communication
Tipo

Conference Paper