Patients do not always complain when they are dissatisfied: Implications for service quality and patient safety
| Data(s) |
2013
|
|---|---|
| Identificador | |
| Publicador |
Lippincott Williams and Wilkins |
| Relação |
DOI:10.1097/PTS.0b013e3182913837 Howard, Matylda, Fleming, MaryLou, & Parker, Elizabeth (2013) Patients do not always complain when they are dissatisfied: Implications for service quality and patient safety. Journal of Patient Safety, 9(4), pp. 224-231. |
| Fonte |
Faculty of Health; Institute of Health and Biomedical Innovation |
| Palavras-Chave | #communication, complaints, emotions, qualitative |
| Tipo |
Journal Article |
