Reflections on issues of power in packaged software selection
Data(s) |
2006
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Resumo |
The adoption of packaged software is becoming increasingly common in a variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the framework of power relations developed by Markus and Bjørn-‐Anderson (1987) to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, IT managers, IT vendors and consultants, and end-‐users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes. |
Formato |
application/pdf |
Identificador | |
Publicador |
John Wiley & Sons, Inc |
Relação |
http://eprints.qut.edu.au/75716/1/ISJ_Packages_-_Prepub_Draft.pdf DOI:10.1111/j.1365-2575.2006.00216.x Howcroft, Debra & Light, Ben (2006) Reflections on issues of power in packaged software selection. Information Systems Journal, 16(3), pp. 215-235. |
Direitos |
Copyright 2006 The Authors Journal compilation © 2006 Blackwell publishing Ltd |
Fonte |
Creative Industries Faculty |
Palavras-Chave | #200100 COMMUNICATION AND MEDIA STUDIES |
Tipo |
Journal Article |