Making arrangements in talk-in-interaction


Autoria(s): Ekberg, Stuart; LeCouteur, Amanda
Data(s)

01/07/2014

Resumo

Arrangement-making is understood to be a ‘closing-relevant action’ (Schegloff & Sacks 1973), but little attention has been given to how people arrive at mutually acceptable plans for the future. Telephone conversations between clients and staff of Community and Home Care (CHC) services were studied to identify how arrangements for future services were made. A recurrent sequence was observed in which clients were informed of future arrangement and were prompted to reply with ‘response solicitation’ (Jefferson 1981). Response solicitations were observed at two points: either tagged to the end of an informing, or following a recipient’s response to the informing. We show how response solicitations are routinely used in instances where recipients have some discretion in relation to the arrangement under discussion. They are a means by which an informing party can display to their interlocutor that they, as recipient, have some discretion to exercise in the matter. These findings are discussed with reference to prior research on arrangement-making in other settings, which suggests the general nature of this practice.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/67737/

Publicador

Walter de Gruyter

Relação

http://eprints.qut.edu.au/67737/1/Ekberg_%26_LeCouteur_Making_Arrangements.pdf

DOI:10.1515/text-2014-0008

Ekberg, Stuart & LeCouteur, Amanda (2014) Making arrangements in talk-in-interaction. Text & Talk, 34(4), pp. 377-400.

Direitos

Copyright 2014 Walter de Gruyter

Fonte

Faculty of Health; Institute of Health and Biomedical Innovation

Palavras-Chave #160899 Sociology not elsewhere classified #170113 Social and Community Psychology #200403 Discourse and Pragmatics #200405 Language in Culture and Society (Sociolinguistics) #Arrangement-making #conversation analysis #informings #proposals #response solicitation #institutional interaction
Tipo

Journal Article