Crisis Communication in Natural Disasters : The Queensland Floods and Christchurch Earthquakes


Autoria(s): Bruns, Axel; Burgess, Jean
Contribuinte(s)

Weller, Katrin

Bruns, Axel

Burgess, Jean

Mahrt, Merja

Puschmann, Cornelius

Data(s)

2014

Resumo

Over the past decade, social media have gone through a process of legitimation and official adoption, and they are now becoming embedded as part of the official communications apparatus of many commercial and public-sector organisations— in turn, providing platforms like Twitter with their own sources of legitimacy. Arguably, the demonstrated utility of social media platforms and tools in times of crisis—from civil unrest and violent crime through to natural disasters like bushfires, earthquakes, and floods—has been a crucial driver of this newfound legitimacy. In the mid-2000s, user-created content and ‘Web 2.0’ platforms were known to play a role in crisis communication; back then, the involvement of extra-institutional actors in providing and sharing information around such events involved distributed, ad hoc, or niche platforms (like Flickr), and was more likely to be framed as ‘citizen journalism’ or ‘crowdsourcing’ (see, for example, Liu, Palen, Sutton, Hughes, & Vieweg, 2008, on the then-emerging role of photo-sharing in disasters). Since then, the dramatically increased take-up of mainstream social media platforms like Facebook and Twitter means that the pool of potential participants in online crisis communication has broadened to include a much larger proportion of the general population, as well as traditional media and official emergency response organisations.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/66329/

Publicador

Peter Lang

Relação

http://eprints.qut.edu.au/66329/1/Twitter_and_Society_-_Crisis_Communication_in_Natural_Disasters_%282014%29.pdf

Bruns, Axel & Burgess, Jean (2014) Crisis Communication in Natural Disasters : The Queensland Floods and Christchurch Earthquakes. In Weller, Katrin, Bruns, Axel, Burgess, Jean, Mahrt, Merja, & Puschmann, Cornelius (Eds.) Twitter and Society. Peter Lang, New York, pp. 373-384.

Direitos

Copyright 2014 Peter Lang Publishing, Inc., New York

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 United States License.

Fonte

ARC Centre of Excellence for Creative Industries and Innovation; Centre for Emergency & Disaster Management; Creative Industries Faculty; School of Media, Entertainment & Creative Arts

Palavras-Chave #200101 Communication Studies #200102 Communication Technology and Digital Media Studies #200104 Media Studies #Twitter #social media #crisis communication #Queensland floods #Christchurch earthquakes #CEDM
Tipo

Book Chapter