Supporting context-aware process design : learnings from a design science study


Autoria(s): Ploesser, Karsten; Recker, Jan C.; Rosemann, Michael
Contribuinte(s)

zur Muehlen, Michael

Su, Jianwen

Data(s)

2011

Resumo

Recent studies have started to explore context-awareness as a driver in the design of adaptable business processes. The emerging challenge of identifying and considering contextual drivers in the environment of a business process are well understood, however, typical methods and models for business process design do not yet consider this context. In this paper, we describe our work on the design of a method framework and appropriate models to enable a context-aware process design approach. We report on our ongoing work with an Australian insurance provider and describe the design science we employed to develop innovative and useful artifacts as part of a context-aware method framework. We discuss the utility of these artifacts in an application in the claims handling process at the case organization.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/62176/

Publicador

Springer

Relação

http://eprints.qut.edu.au/62176/1/bpd-2010-revised.pdf

DOI:10.1007/978-3-642-20511-8_9

Ploesser, Karsten, Recker, Jan C., & Rosemann, Michael (2011) Supporting context-aware process design : learnings from a design science study. In zur Muehlen, Michael & Su, Jianwen (Eds.) Business Process Management Workshops. Springer, Hoboken, New Jersey, pp. 97-104.

Direitos

Copyright 2011 Springer

Fonte

School of Information Systems; Science & Engineering Faculty

Palavras-Chave #080603 Conceptual Modelling #150312 Organisational Planning and Management #process design #design science #context-awareness #process modeling
Tipo

Book Chapter