Citizen motivation on the go : the role of psychological empowerment


Autoria(s): Gonçalves, Jorge; Kostakos, Vassilis; Karapanos, Envagelos; Barreto, Mary; Camacho, Tiago; Tomasic, Anthony; Zimmerman, John
Data(s)

2013

Resumo

Although advances in technology now enable people to communicate 'anytime, anyplace', it is not clear how citizens can be motivated to actually do so. This paper evaluates the impact of three principles of psychological empowerment, namely perceived self-efficacy, sense of community and causal importance, on public transport passengers' motivation to report issues and complaints while on the move. A week-long study with 65 participants revealed that self-efficacy and causal importance increased participation in short bursts and increased perceptions of service quality over longer periods. Finally, we discuss the implications of these findings for citizen participation projects and reflect on design opportunities for mobile technologies that motivate citizen participation.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/61124/

Publicador

Oxford Univeristy Press

Relação

http://eprints.qut.edu.au/61124/1/Interact._Comput.-2013-Gon%C3%A7alves-iwc_iwt035.pdf

DOI:10.1093/iwc/iwt035

Gonçalves, Jorge, Kostakos, Vassilis, Karapanos, Envagelos, Barreto, Mary, Camacho, Tiago, Tomasic, Anthony, & Zimmerman, John (2013) Citizen motivation on the go : the role of psychological empowerment. Interacting with Computers, pp. 1-12.

Direitos

© The Author 2013. Published by Oxford University Press on behalf of The British Computer Society.

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Fonte

School of Design; Creative Industries Faculty; Institute for Creative Industries and Innovation

Palavras-Chave #080504 Ubiquitous Computing #080602 Computer-Human Interaction #120304 Digital and Interaction Design #170000 PSYCHOLOGY AND COGNITIVE SCIENCES #Empirical Studies on HCI #Mobile Phones #Ubiquitous Computing
Tipo

Journal Article