Success and failure factors of shared services : an IS literature analysis


Autoria(s): Miskon, Suraya; Bandara, Wasana; Gable, Guy G.; Fielt, Erwin
Contribuinte(s)

Osman, Abu

Alias, Rose Alinda

Manaf, Azizah Abd

Data(s)

01/11/2011

Resumo

Organizations seeking improvements in their performance are increasingly exploring alternative models and approaches for providing support services; one such approach being Shared Services. Because of the possible consequential impact of Shared Services on organizations, and given that information systems (IS) is both an enabler of Shared Services (for other functional areas) as well as a promising area for Shared Services application, Shared Services is an important area for research in the IS field. Though Shared Services has been extensively adopted on the promise of economies of scale and scope, factors of Shared Services success (or failure) have received little research attention. This paper reports the distillation of success and failure factors of Shared Services from an IS perspective. Employing NVIVO and content analysis of 158 selected articles, 9 key success factors and 5 failure factors are identified, suggesting important implications for practice and further research.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/48186/

Publicador

IEEE

Relação

http://eprints.qut.edu.au/48186/1/Success_and_Failure.pdf

DOI:10.1109/ICRIIS.2011.6125726

Miskon, Suraya, Bandara, Wasana, Gable, Guy G., & Fielt, Erwin (2011) Success and failure factors of shared services : an IS literature analysis. In Osman, Abu, Alias, Rose Alinda, & Manaf, Azizah Abd (Eds.) Proceedings of the 2011 International Conference on Research and Innovation in Information Systems, IEEE, Seri Pacific Hotel, Kuala Lumpur, pp. 1-6.

Direitos

Copyright 2011 IEEE

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Fonte

Faculty of Science and Technology; Information Systems

Palavras-Chave #080600 INFORMATION SYSTEMS #IS literature #NVIVO analysis #Shared services #Content analysis #Failure factors #Success factors
Tipo

Conference Paper