Fixing the city one photo at a time : mobile logging of maintenance requests


Autoria(s): Foth, Marcus; Schroeter, Ronald; Anastasiu, Irina
Contribuinte(s)

Paris, Cécile

Colineau, Nathalie

Farrell, Vivienne

Farrell, Graham

Huang, Weidong

Data(s)

2011

Resumo

We have designed a mobile application that takes advantage of the built-in features of smart phones such as camera and GPS that allow users to take geo-tagged photos while on the move. Urban residents can take pictures of broken street furniture and public property requiring repair, attach a brief description, and submit the information as a maintenance request to the local government organisation of their city. This paper discusses the design approach that led to the application, highlights a built-in mechanism to elicit user feedback, and evaluates the progress to date with user feedback and log statistics. It concludes with an outlook highlighting user requested features and our own design aspirations for moving from a reporting tool to a civic engagement tool.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/46496/

Publicador

ACM

Relação

http://eprints.qut.edu.au/46496/4/46496a.pdf

http://dl.acm.org/authorize?6504720

DOI:10.1145/2071536.2071555

Foth, Marcus, Schroeter, Ronald, & Anastasiu, Irina (2011) Fixing the city one photo at a time : mobile logging of maintenance requests. In Paris, Cécile, Colineau, Nathalie, Farrell, Vivienne, Farrell, Graham, & Huang, Weidong (Eds.) Proceedings of the 23rd Australian Computer-Human Interaction Conference on - OzCHI '11, ACM, Canberra, Australia, pp. 126-129.

Direitos

Copyright 2011 the author(s) & CHISIG

OZCHI 2011, Nov 28 – Dec 2, 2010, Canberra, Australia. Copyright the author(s) and CHISIG Additional copies are available at the ACM Digital Library (http://portal.acm.org/dl.cfm) or ordered from the CHISIG secretary (secretary@chisig.org) OZCHI 2011 Proceedings ISBN: 9781450310901

Fonte

Creative Industries Faculty; Institute for Creative Industries and Innovation; School of Design

Palavras-Chave #080502 Mobile Technologies #080504 Ubiquitous Computing #080602 Computer-Human Interaction #080709 Social and Community Informatics #120304 Digital and Interaction Design #120508 Urban Design #160404 Urban and Regional Studies (excl. Planning) #160810 Urban Sociology and Community Studies #200102 Communication Technology and Digital Media Studies #urban informatics #mobile interaction design #human-computer interaction #mobile applications #city maintenance #civic engagement
Tipo

Conference Paper