Uptake and success factors of Six Sigma in the financial services industry
| Data(s) |
2010
|
|---|---|
| Identificador | |
| Publicador |
Emerald Group Publishing Ltd. |
| Relação |
DOI:10.1108/14637151011049449 Heckl, Diana, Moormann, Juergen, & Rosemann, Michael (2010) Uptake and success factors of Six Sigma in the financial services industry. Business Process Management Journal: developing re-engineering towards integrated process management, 16(3), pp. 436-472. |
| Fonte |
Faculty of Science and Technology; Information Systems |
| Palavras-Chave | #080600 INFORMATION SYSTEMS #150300 BUSINESS AND MANAGEMENT #Process management, Service improvements, Six sigma, Financial services, Europe |
| Tipo |
Journal Article |
