The identification of Malaysian contractor satisfaction dimensions : a strategy for continuous improvement
Contribuinte(s) |
Han, Sangwon Davis, Steven Wang, Xiangyu Kim, Jinu Carmichael, David |
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Data(s) |
2011
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Resumo |
The unique characteristics of the construction industry - such as the fragmentation of its processes, varied scope of works and diversity of its participants - are contributory factors to poor project performance. Several issues are unresolved due to the lack of a comprehensive technique to measure project outcomes including: inefficient decision making, insufficient communication, uncertain site conditions, a continuously changing environment, inharmonious working relationships, mismatched objectives within the project team and a blame culture. One approach to overcoming these problems appears to be to measure performance by gauging contractor satisfaction (Co-S) levels, but this has not been widely investigated as yet. Additionally, the key Co-S dimensions at the project level are still not fully identified. ----- ----- This paper concerns a study of satisfaction dimensions, primarily by a postal questionnaire survey of construction contractors registered by the Malaysian Construction Industry Development Board (CIDB). Eight satisfaction dimensions are identified that are significantly and substantially relate to these contractors - comprising: project cost performance, schedule performance, product performance, design satisfaction, site safety, project profitability, business performance and relationships between participants. -Each of these dimensions is accorded different priority levels of satisfaction by different contractors. ----- ----- The output of this study will be useful in raising the awareness and understanding of project teams regarding contractors’ needs, mutual objectives and open communication to help to deliver a successful project. |
Formato |
application/pdf |
Identificador | |
Publicador |
ICCEPM-2011 |
Relação |
http://eprints.qut.edu.au/40460/1/c40460.pdf http://www.iccepm-2011.org/ Masrom, Md Asrul, Skitmore, Martin, & Bridge, Adrian (2011) The identification of Malaysian contractor satisfaction dimensions : a strategy for continuous improvement. In Han, Sangwon, Davis, Steven, Wang, Xiangyu, Kim, Jinu, & Carmichael, David (Eds.) Proceedings of the 4th International Conference on Construction Engineering and Project Management: ICCEPM-2011, ICCEPM-2011, Sydney, NSW, pp. 1-5. |
Direitos |
Copyright 2011 ICCEPM-2011 All rights reserved. No part of this book may be reproduced or translated in any form, by any means without written permission from ICCEPM-2011. |
Fonte |
Faculty of Built Environment and Engineering; School of Urban Development |
Palavras-Chave | #120201 Building Construction Management and Project Planning #Performance Measurement #Contractor Satisfaction #Dimensions #Priority Levels #Project Team #Malaysia |
Tipo |
Conference Paper |