Service failure and recovery : relational aspects of communication in the service encounter
| Data(s) |
2002
|
|---|---|
| Identificador | |
| Publicador |
Queensland University of Technology |
| Relação |
Hope, Peter C (2002) Service failure and recovery : relational aspects of communication in the service encounter. Masters by Research thesis, Queensland University of Technology. |
| Direitos |
Copyright Peter C Hope |
| Palavras-Chave | #Insurance companies Customer services #Consumer satisfaction #Consumer complaints #Customer relations #interpersonal communication #service quality #service recovery #service failure #service relationships #thesis #masters |
| Tipo |
Thesis |
