Customer satisfaction measurement for services organisations using a perception-minus-expectation paradigm and the implications for management and future research
| Data(s) |
1996
|
|---|---|
| Identificador | |
| Publicador |
Queensland University of Technology |
| Relação |
Campbell, Kasandra M (1996) Customer satisfaction measurement for services organisations using a perception-minus-expectation paradigm and the implications for management and future research. Masters by Research thesis, Queensland University of Technology. |
| Direitos |
Copyright Kasandra M Campbell |
| Palavras-Chave | #Service industries #Consumer satisfaction #thesis #masters |
| Tipo |
Thesis |
