Public sector call centre knowledge management in Australia
| Contribuinte(s) |
Xu, Jun James, Paul Sankaran, Shankar Milne, Patricia |
|---|---|
| Data(s) |
2009
|
| Identificador | |
| Publicador |
Southern Cross University Press |
| Relação |
http://dps.scu.edu.au/index.php/32/ Schefe, Neville Lindsay & Timbrell, Gregory T. (2009) Public sector call centre knowledge management in Australia. In Xu, Jun, James, Paul, Sankaran, Shankar, & Milne, Patricia (Eds.) Enhancing Organisational Capability Through Knowledge Management. Southern Cross University Press, Lismore, New South Wales, Australia, pp. 177-188. |
| Direitos |
Copyright 2009 Southern Cross University |
| Fonte |
Faculty of Science and Technology; School of Information Technology |
| Palavras-Chave | #080610 Information Systems Organisation #080609 Information Systems Management #Knowledge Management #Call Centres |
| Tipo |
Book Chapter |
