Exploring the impact of context-specific job stressors on employee work outcomes
Data(s) |
2009
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Resumo |
A path model was developed to examine the impact of context-specific job stressors on the work outcomes of 132 customer service employees. Respondents who reported a moderate and high level of context-specific stressors report a higher level of job demand and work family conflict. Respondents who reported a higher level of job control tend to receive more work-related support and are more satisfied with their job. Surprisingly, respondents who experienced a higher level of work family conflict tend to receive less work-related support. We found that respondents who obtained more work-related support tend to report a higher level of job satisfaction. There was also a positive relationship between positive job satisfaction and a lower level of intention to quit. |
Formato |
application/pdf |
Identificador | |
Relação |
http://eprints.qut.edu.au/29199/1/c29199.pdf http://www.anzam.org/conference Teo, Stephen, Newton, Cameron J., & Soewanto, Karina (2009) Exploring the impact of context-specific job stressors on employee work outcomes. In 23rd Annual Australia and New Zealand Academy of Management Conference (ANZAM 2009), 1-4 December 2009, Southbank, Melbourne. |
Direitos |
Copyright 2009 Please consult the author. |
Fonte |
Australian Centre for Philanthropy and Nonprofit Studies; QUT Business School; School of Accountancy |
Palavras-Chave | #150311 Organisational Behaviour #150199 Accounting Auditing and Accountability not elsewhere classified #stress and stress management #work performance #personnel psychology #work environment |
Tipo |
Conference Paper |