Towards a framework for business process standardization
Contribuinte(s) |
Reijers, Hajo A. Mansar, Selma Limam Rosemann, Michael |
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Data(s) |
2009
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Resumo |
Organizations increasingly seek to achieve operational excellence by standardizing business processes. Standardization initiatives may have different purposes, such as process streamlining, process automation, or even process outsourcing. However, standardization of processes is easier said than done. Standardization success depends on various factors, such as existent IT capabilities, available standard frameworks, market situation, and the processes’ nature, such as their level of routine or structuredness. This paper uncovers the complex nature and relative influence of process-internal and -environmental factors relevant to process standardization, by discussing three case studies from different industries. The findings are summarized in a set of initial conjectures about successful process standardization. This exploratory research is a first step towards uncovering the characteristics of successful process standardization efforts. |
Formato |
application/pdf |
Identificador | |
Publicador |
Springer |
Relação |
http://eprints.qut.edu.au/28143/1/c28143.pdf http://is.ieis.tue.nl/bpi09/ Rosenkranz, Christoph, Seidel, Stefan, Mendling, Jan, Schaefermeyer, Markus, & Recker, Jan C. (2009) Towards a framework for business process standardization. In Reijers, Hajo A., Mansar, Selma Limam, & Rosemann, Michael (Eds.) Proceedings of the 5th International Workshop on Business Process Design, Springer, Ulm University, Ulm. |
Direitos |
Copyright 2009 Please consult authors. |
Fonte |
Faculty of Science and Technology; School of Information Systems |
Palavras-Chave | #150302 Business Information Systems #Business process management #business process standardization #business process design |
Tipo |
Conference Paper |