Value-oriented process modeling : integrating financial perspectives into business process re-design


Autoria(s): vom Brocke, Jan; Recker, Jan C.; Mendling, Jan
Data(s)

2010

Resumo

Purpose – Financial information about costs and return on investments are of key importance to strategic decision-making but also in the context of process improvement or business engineering. In this paper we propose a value-oriented approach to business process modeling based on key concepts and metrics from operations and financial management, to aid decision making in process re-design projects on the basis of process models. Design/methodology/approach – We suggest a theoretically founded extension to current process modeling approaches, and delineate a framework as well as methodical support to incorporate financial information into process re-design. We use two case studies to evaluate the suggested approach. Findings – Based on two case studies, we show that the value-oriented process modeling approach facilitates and improves managerial decision-making in the context of process re-design. Research limitations / implications – We present design work and two case studies. More research is needed to more thoroughly evaluate the presented approach in a variety of real-life process modeling settings. Practical implications – We show how our approach enables decision makers to make investment decisions in process re-design projects, and also how other decisions, for instance in the context of enterprise architecture design, can be facilitated. Originality/value – This study reports on an attempt to integrate financial considerations into the act of process modeling, in order to provide more comprehensive decision making support in process re-design projects.

Formato

application/pdf

Identificador

http://eprints.qut.edu.au/26230/

Publicador

Emerald

Relação

http://eprints.qut.edu.au/26230/1/c26230.pdf

DOI:10.1108/14637151011035633

vom Brocke, Jan, Recker, Jan C., & Mendling, Jan (2010) Value-oriented process modeling : integrating financial perspectives into business process re-design. Business Process Management Journal, 16(2), pp. 333-356.

Direitos

Copyright 2010 Emerald

Fonte

Faculty of Science and Technology

Palavras-Chave #080603 Conceptual Modelling #150399 Business and Management not elsewhere classified #Process Modeling #Financial Planning #Re-engineering #Return on Investment #Capital Budgeting
Tipo

Journal Article